Refund policy

First-pickup satisfaction guarantee

If you are not satisfied with your first pickup, email support@veluga.co within 7 days of that pickup. We will refund your first month's charge in full, even if the bottle has been opened. You do not need to return it. This guarantee applies to your first pickup only.

Other charges

Except for this guarantee, we do not give refunds for partial months. Bottles not picked up within 60 days of the charge date are forfeited, and that month's charge is not refunded.

If we cancel a Membership because the member is under 21, we refund the charges for any bottles that were not picked up.

Cancellation

You can cancel anytime online from your account page. Cancellation stops all future charges right away. Bottles you have already paid for can still be picked up within 60 days of the charge date.